Nobody likes to pay for shipping - so we don't reckon you should have to either! When you spend over $99, the shipping is on us!* Don't worry about putting in any secret codes - it'll be applied automatically!
* Oversized items incur a $29.99 charge, Delivery of a spa cover to a rural Address incurs a charge of $149.99.
For orders under $99.00 we've got a flat fee of $7.99 for as many products as you want!*
*Rural delivery incurs a $5.99 charge. Oversized items incur a $29.99 charge. Spa Cover deliveries to Rural Addresses incur a $149.99 charge
Once you've made a purchase, your product will usually be dispatched from our warehouse within 1-2 business days.
Please be aware that these times are estimates only.
Dispatch is limited to New Zealand only. All items will ship from our Christchurch warehouse.
Damaged/Faulty Goods
In the unfortunate event your goods arrive damaged or are faulty, please contact us no later than 7 days after receiving your items to organise replacement.
Incorrect Goods
If the goods that have arrived are a mispick on our behalf, please contact us as soon as possible to organise replacement.
Change of Mind or Incorrect Selection
Please be very careful when selecting your products as we do not offer returns or refunds for change of mind or incorrect product ordered. Confirm your selected item will fit/match/is suitable for your spa pool. Contact us for help regarding suitable models.
